Question 1

What happens when scheduling an appointment?

Accepted Answer

To schedule an appointment, you can call or text us at (304) 449-5463. Alternatively, you may submit an online inquiry form, and we will contact you via your preferred communication method to finalize your appointment.

After scheduling, you will receive a confirmation email with the details of your appointment.

On the day of your appointment, you’ll receive a reminder email. As your appointment time approaches, our veterinarian will call or text you with an updated estimated arrival time. While every effort is made to arrive at the scheduled time, a 30-minute arrival window is in place to account for unexpected delays, such as traffic or a prior appointment requiring additional time.

Question 2

What forms of payment do you accept?

Accepted Answer

We accept cash, Zelle, checks made payable to Kindred Journey Veterinary End-of-Life Care PLLC, and credit cards. At this time, we do not accept CareCredit.

Descriptions of our services and their associated pricing can be found on our  service page.

If you are experiencing financial hardship, please don't hesitate to contact us to discuss potential options.

Question 3

Do you visit my area?

Accepted Answer

Kindred Journey Veterinary End-of-Life Care proudly serves the Kanawha Valley and surrounding areas within a 50 driving-mile radius of St. Albans, WV 25177. For a visual reference, please visit our Services page to view a map of our service area.

If you are located more than 50 miles from St. Albans but within West Virginia, we may still be able to assist you. Please contact us to discuss availability and pricing for your area. For families outside our travel range, a virtual quality-of-life consultation can provide valuable support and guidance in making end-of-life decisions for your beloved pet.

Question 4

Do you work with aggressive pets?

Accepted Answer

At Kindred Journey Veterinary End-of-Life Care, we understand how difficult it can be to make the decision to say goodbye to an aggressive pet. Behavioral euthanasias are often among the most challenging experiences for everyone involved, and we approach these situations with compassion and seriousness.

If your pet has shown aggression and requires end-of-life care, please reach out so our veterinarian can discuss the situation with you in detail. While our veterinarian may be able to assist with behavioral euthanasia, a thorough discussion is necessary to determine if our services are the right fit. For safety reasons, our veterinarian must be able to safely administer sedatives before the euthanasia procedure. Since our doctor works without a technician or assistant, pet parents must be able and willing to restrain their pet during exams and procedures as needed. Unfortunately, not every aggressive pet will be a suitable candidate for our services.

In cases involving aggressive pets, a variable aggressive pet fee will apply to account for the extra time, medications, and precautions required. For more details about this fee, please refer to our Service page.

If you are seeking an in-home hospice appointment for an aggressive pet, please contact us to determine if a home visit is possible. The severity of your pet’s aggression will influence our doctor's ability to safely and thoroughly examine them. In these cases, you must be able to muzzle and safely restrain your pet. If this is not feasible, seeking care from another provider may be a better option.

Question 5

Can you help me if my pet is not a cat or dog?

Accepted Answer

Dr. Sierra primarily works with dogs and cats. However, if you have another type of mammalian pet, she may be able to help. Please contact us so we can discuss your pet's needs further.

Question 6

Do you do other types of house calls for pets?

Accepted Answer

At Kindred Journey Veterinary End-of-Life Care, we focus exclusively on providing compassionate end-of-life care for pets. This includes hospice and palliative care, and in-home euthanasia.

While we are unable to provide services like wellness exams, vaccinations, or diagnostic workups for illnesses, we are here to support families navigating end-of-life decisions and ensuring their pets are as comfortable as possible during this time. If your pet requires a diagnostic work-up or treatment for a condition unrelated to end-of-life care, we recommend contacting your regular veterinarian for those services.

Frequently Asked Questions